Refund policy

Withdrawal Policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Ivy & Baer, Ashleigh Hindsch, c/o flexdienst – #22114, Kurt-Schumacher-Straße 74, 67663 Kaiserslautern, Germany, phone: +49 1523 3919137, email: hello@ivyandbaer.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.
You can also exercise your right of withdrawal online at ivyandbaer.de/pages/vertrag-widerrufen (the "Vertrag widerrufen" button in the footer of every page). If you use this option, we will send you a confirmation of receipt of your withdrawal without delay (e.g. by email).
To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods back before the fourteen days have expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this results from handling that was not necessary to check the nature, characteristics and functioning of the goods.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Ivy & Baer, Ashleigh Hindsch, c/o flexdienst – #22114, Kurt-Schumacher-Straße 74, 67663 Kaiserslautern, Germany, email: hello@ivyandbaer.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Statutory warranty
The statutory warranty rights for defects apply.