Shipping policy

Shipping & Delivery

Shipping area
We currently ship within Germany only. If you're in the UK, you can order from our Etsy shop: https://www.etsy.com/shop/IvyandBaerDE

Shipping costs
Standard shipping (parcels up to 950 g that fit a 24 × 16 × 4.5 cm Maxibrief): €2.90.
Orders over €25.00 ship free.
No VAT is charged in accordance with § 19 UStG.

Carrier
We ship with Deutsche Post.

Delivery time
Orders are processed within 1–2 working days, then delivery takes approx. 2–4 working days. All products are handmade. If an item is ever out of stock, we'll let you know before shipping.

Local delivery
We deliver free of charge within 5 km of Schenkelberg (56244). We'll contact you to arrange a delivery time.

Tracking
Standard shipping (Maxibrief) does not include a tracking number.

Damaged goods or problems with your order
If your parcel arrives damaged or an item isn't right, please contact us as soon as possible at hello@ivyandbaer.de and include a photo. We'll sort it out together.

Returns
You can withdraw from your order within 14 days of receiving it. You can find all the details in our withdrawal policy (Widerrufsbelehrung): ivyandbaer.de/policies/refund-policy

Contact
Ivy & Baer, Ashleigh Hindsch
c/o flexdienst – #22114, Kurt-Schumacher-Straße 74
67663 Kaiserslautern
hello@ivyandbaer.de