Terms of service

Terms and Conditions

1. Scope
These terms and conditions apply to all orders placed by consumers in our online shop at ivyandbaer.de. A consumer is any natural person who concludes a contract for purposes that are mainly outside their trade, business or profession (§ 13 BGB). Our online shop is aimed at consumers. Business customers can contact us for wholesale enquiries; separate terms apply to wholesale orders.

2. Contracting party
Your contract is with:
Ashleigh Hindsch, trading as Ivy & Baer
c/o flexdienst – #22114, Kurt-Schumacher-Straße 74
67663 Kaiserslautern, Germany
Email: hello@ivyandbaer.de
Phone: +49 1523 3919137

3. Conclusion of contract
3.1 The presentation of products in our online shop is not a legally binding offer, but an invitation to place an order.
3.2 You can place an order as follows:
- Select products and add them to your cart.
- Open your cart and click "Check out".
- Enter your contact details and delivery address, or log in to your customer account.
- Choose a shipping method (standard shipping or local delivery).
- Choose a payment method and enter your payment details.
- Check all details before ordering. You can correct input errors at any time before ordering using the normal keyboard and mouse functions, or go back to an earlier step.
- Click the final order button ("Pay now"). For some payment methods (for example PayPal or Klarna), you will be redirected to the payment provider to confirm the payment.
3.3 By clicking the final order button, you make a binding offer to purchase the products in your cart.
3.4 We confirm receipt of your order immediately by email (order confirmation). The order confirmation is also our acceptance of your offer. The contract is concluded when you receive the order confirmation.

4. Contract language and storage of the contract text
4.1 The contract can be concluded in German or English.
4.2 We store the contract text. We send you the order details and these terms and conditions by email with the order confirmation. If you have a customer account, you can also view your past orders there. The current terms and conditions are always available at ivyandbaer.de/policies/terms-of-service.

5. Prices and shipping costs
5.1 All prices are final prices. As a small business under § 19 UStG (Kleinunternehmerregelung), we do not charge VAT.
5.2 Shipping costs are added to the price unless stated otherwise. Our shipping costs are shown in our shipping policy at ivyandbaer.de/policies/shipping-policy and during checkout before you place your order.

6. Delivery
6.1 We deliver to addresses in Germany only.
6.2 Delivery times are shown in our shipping policy. Orders are processed within 1–2 working days; delivery then takes approx. 2–4 working days.
6.3 Within 5 km of Schenkelberg (56244), we also offer free local delivery. We will contact you to arrange a delivery time.

7. Payment
7.1 The payment methods available are shown in our online shop and during checkout.
7.2 Payment is due when you place your order.
7.3 If you pay with Klarna, PayPal or another payment service provider, the terms and conditions of that provider also apply to the payment.

8. Discount codes
8.1 Discount codes can only be used during checkout and only within any period stated for them.
8.2 The newsletter discount for new subscribers is valid once, for the first order only.
8.3 Unless stated otherwise, discount codes cannot be combined with other discounts and cannot be exchanged for cash.

9. Retention of title
The goods remain our property until they have been paid for in full.

10. Right of withdrawal
As a consumer, you have a statutory right of withdrawal. You can find the details in our withdrawal policy (Widerrufsbelehrung) at ivyandbaer.de/policies/refund-policy.

11. Statutory warranty
11.1 The statutory warranty rights for defects apply.
11.2 Our products are handmade. Small differences in colour, shape and surface between individual items, and between the products and the product photos, are a natural part of handmade products. Some fragrance oils change the colour of the wax slightly over time; this does not affect the scent or quality.
11.3 If goods arrive with obvious transport damage, please let us know as soon as possible at hello@ivyandbaer.de, ideally with a photo. This helps us claim against the carrier. It does not affect your statutory rights in any way.

12. Liability
We are liable in accordance with the statutory provisions.

13. Customer account
You can create a customer account in our online shop, but you do not need one to order. You are responsible for keeping your login details confidential. You can ask us to delete your account at any time by emailing hello@ivyandbaer.de.

14. Dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

15. Applicable law
German law applies. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence.